Support

Help & support

We're here to help

Call us

0493 246 474, 9am–5pm Monday to Friday.

Email us

joel@pulsebroadband.com.au

Customer portal

Log in to see your account, plan and bills.

Run a speed test

Check the speed you're getting right now.

Outages

Service status

We’ll post any known outages and planned maintenance for the building here. If something’s wrong and it isn’t listed, please let us know.

Internet not working?

  1. Restart your router. Turn it off at the power point, wait 30 seconds, then turn it back on and give it a few minutes.
  2. Check another device. If one device can connect and another can’t, the problem is likely that device.
  3. Check for outages. See the service status on this page.
  4. Still stuck? Talk to us. Call 0493 246 474 (9am–5pm Mon–Fri) or email joel@pulsebroadband.com.au.
Have questions?

Frequently asked questions

Pulse is available to residents of 222 Margaret St, Brisbane City. Current residents can switch at launch, and new residents can sign up before they move in.

Plans start at $57.95 a month and go up to $109.95 a month, including GST. Every plan includes your first month free and there’s no setup fee.

No. There’s no lock-in contract on any plan.

Nothing. We fit a new Wi-Fi router for you, and it uses the wall port that’s already in your home.

Sign up online and pick a plan. A technician then visits your home to swap in your new router. Connect your devices and you’re online.

The speeds shown are each plan’s top speeds. The speed you get also depends on your Wi-Fi, your devices and how busy the network is.

Yes. Your first month is free for every resident who signs up, including current residents who switch at launch.

Call 0493 246 474 or email joel@pulsebroadband.com.au. Local support is available 9am–5pm, Monday to Friday.