Privacy Policy

Privacy policy

Pulse Broadband Pty Ltd (“Pulse”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, why we collect it and how we look after it.

What we collect

• Your name, email address, phone number and unit number at 222 Margaret St
• Details of the plan you choose and your service
• Billing and payment information, which is handled through our billing system
• Records of your contact with us, such as support requests and complaints
• Technical information needed to provide your internet service

Why we collect it

We use your information to sign you up, install and provide your service, bill you, give you support, handle complaints and meet our legal obligations. We’ll only contact you about your service, unless you agree to something else.

Who we share it with

We only share your information when we need to provide your service or when the law requires it. This can include our installation technicians, our billing and customer management provider, our network suppliers, and government or law enforcement agencies where we’re legally required to.

How we store it

We take reasonable steps to keep your information secure and to protect it from misuse, loss and unauthorised access. Some telecommunications information must be kept for set periods under Australian law.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us.

Questions or concerns

Contact us on 0493 246 474 or at joel@pulsebroadband.com.au. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.